Customer Service Courses in London
When a major part of your business is focussed around customer service, it's vital that you get it right. Achieving this will result in loyal customers, repeat business, a good reputation and more importantly, happy customers. However, if you get this wrong it can dramatically decrease the volume of business you generate.
Our customer service courses in London teach those who work with clients face-to-face or over the phone to do this in an effective manner and increase sales by doing so. Successfully deliver excellent customer service and guarantee customer satisfaction by ensuring that your staff know how to offer this.
Customer loyalty is extremely important as it costs less to retain a customer than it does to acquire a new one. Learning how to keep your existing clientele happy and getting repeat business means that profits increase and you're more likely to get referrals.
Our customer service courses are a valuable tool for any business as participants will learn about our Empathy Styles model which follows the belief that everybody has 7 different styles in their personality. Our courses teach people how to recognise the dominant personality traits in people and how to use this knowledge to engage with customers and build successful and lasting relationships with them.
How long?
We offer a range of seminars and courses from two hour seminars and one day courses to three and five day courses depending on your business needs. Book more than one person onto the course and you will receive a 10% discount for doing so.
Contents?
Attendees of the course will also learn how to improve their emotional intelligence, adopt the Empathy Styles model, 'read' customers and use different techniques to engage with clients.
